True Touch Collections – Frequently Asked Questions (FAQ)
Welcome to the True Touch Collections FAQ page. Here, you’ll find answers to the most common questions about our natural personal care products, shipping, returns, and partnerships. If you don’t see your question below, please contact us directly.
About True Touch Collections
Q: What is True Touch Collections?
A: True Touch Collections is a multicultural botanical beauty brand founded in 2016 by Renee S. King. We create natural and organic hair care, skin care, bath & body, grooming, and wellness products under our flagship brands: Trueness, Trueness Titan, and Nectar of Sol.
Q: What makes your products different?
A: Our products are powered by plant-based ingredients, heritage-inspired rituals, and clean formulations. We combine tradition and innovation to create safe, effective personal care for women and men.
Q: Where can I buy True Touch Collections products?akes your products different?
A: Our products are available on our website and at major retailers, including Walmart U.S., Walmart Canada, Walmart Mexico, Kroger, Fred Meyer, and select international partners. You can also shop directly at www.mytruetouch.net.
Q: Are True Touch products natural and cruelty-free?
A: Yes. Our formulas are made with natural and organic ingredients and are cruelty-free. We never test on animals.
Q: Are your products safe for sensitive skin?
A: Our products are designed with gentle, botanical ingredients. However, if you have very sensitive skin or known allergies, we recommend doing a patch test before full use.
Q: Do you use sulfates, parabens, or harsh chemicals?
A: No. True Touch Collections avoids sulfates, parabens, mineral oils, and other harsh additives. We are committed to clean beauty standards.
Q: Can your products be used on all hair types and skin tones?
A: Absolutely. Our brands are created for a diverse range of textures, tones, and personal care needs, making them suitable for everyone.
Orders & Shipping
Q: How do I place an order online?
A: Simply browse our shop, add items to your cart, and check out securely through www.mytruetouch.net.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and other secure payment options.
Q: Do you offer international shipping?
A: Yes. We ship worldwide and also distribute through retail partners in Canada, Mexico, South America, the UK, and Asia.
Q: How long does shipping take?
A: Standard U.S. orders typically arrive within 3–7 business days. International delivery times vary based on destination.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns on unopened or gently used products within 30 days of purchase. Please visit our Return Policy page on mytruetouch.net for details.