FREQUENTLY ASK QUESTIONS
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Frequently Asked Questions (FAQ)
Welcome to True Touch Collections’ FAQ page. Here, we address common questions about our hair care, bath and body, and men’s grooming products. If you have further inquiries, please contact our customer service team.
1. What types of products does True Touch Collections offer?
We provide a diverse range of personal care products, including:
- Hair Care: Shampoos, conditioners, and treatments for various hair types.
- Bath and Body: Body washes, soaps, lotions, and scrubs.
- Men’s Grooming: Shaving essentials, beard care, and multi-purpose hair and body washes.
2. Are your products suitable for all skin and hair types?
Our products are formulated to cater to a variety of skin and hair types. We recommend reviewing individual product descriptions for specific suitability information.
3. Do you use natural ingredients in your products?
We prioritize high-quality ingredients and strive to include natural components whenever possible. Please refer to the ingredient list on each product page for detailed information.
4. Are your products tested on animals?
True Touch Collections is committed to cruelty-free practices. We do not test our products on animals.
5. How can I find the right product for my needs?
Our website categorizes products by type and concern, making it easier to find items suited to your preferences. Additionally, product descriptions provide detailed information to assist in your selection.
6. What is your return and exchange policy?
We aim for complete customer satisfaction. If you’re not satisfied with a purchase, please review our return and exchange policy on our website or contact customer service for assistance.
7. How can I contact customer service?
You can reach our customer service team via the contact form on our website or by emailing support@mytruetouch.net. We strive to respond to all inquiries promptly.
8. Do you offer international shipping?
Yes, we ship internationally. For updates on international shipping availability, please subscribe to our newsletter or check our website regularly.
9. Are there any promotions or discounts available?
We periodically offer promotions and discounts. To stay informed about our latest offers, subscribe to our newsletter or follow us on social media.
10. How can I track my order?
Once your order is processed and shipped, you will receive a confirmation email with tracking information. You can use this information to monitor your shipment’s progress.
If your question isn’t addressed here, please don’t hesitate to contact us. We’re here to help! Call customer care 18002824030