Return & Refund Policy

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Return & Refund Policy

Thanks for shopping at True Touch Collections
If you are not entirely satisfied with your purchase, we’re here to help.

Returns

True Touch Collections offers 30 calendar days to return an item from the date you received your purchased item(s)..
To be eligible for a return, your item must be unused and sealed in the original packaging in the exact condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase or purchase order number supplied by True Touch Collections.
For additional information in this section,

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned
Item(s). We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
For additional information in this section,

Shipping

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non¬refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
For additional information in this section, If you have any questions on how to return your item to us, contact us.

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